Dear Sir or Madam:

   I’m writing to complain about a typewriter I bought seven months ago.

   In February of 2001 I bought a Jones Typewriter, Portable Special Model, at ABC Store, I had used it only a few days when the space bar broke.

   I took it to a local shop, they told me it was factory defect and suggest I take it back to ABC. ABC accepted the machine and sent the part in. I waited three months, and since your company did not send a replacement, they let me have the space bar from another typewriter.

   Now, six months later, it has broken again. I took it back to ABC. They are no longer carrying your typewriter, but they assured me that the guarantee is still good and suggested that I write you for further instructions as to what steps to take.

   I will appreciate anything you can do to help us on this matter.

Respectfully,

(Signature)

James Bergen

尊敬的先生或女士：

   我写信投诉我七个月前买的打字机。

   2001二月，我在ABC商店买了一个Jones Typewriter的便携式特殊模型，我用了几天，打破了空格键。

   我把它带到当地的商店，他们告诉我这是工厂的缺陷，并建议我把它带回ABC。ABC接受了机器，把零件寄进去了。我等了三个月，既然贵公司没有寄换货，他们就让我从另一台打字机上取下空格键。

   现在，六个月后，它又破了。我把它带回ABC。他们不再携带你的打字机，但他们向我保证，保证仍然是好的，并建议我写信给你进一步指示，采取什么步骤。

   在这件事上，我将不胜感激你所能做的一切。

尊敬的，

（签名）

杰姆斯卑尔根